Last Thursday, I unfortunately missed the postman who was bringing me my big box of Amazon goodies (books, CDs and DVDs) to enjoy over the Xmas period. If he can’t put the package in my frankly gi-normous post box, he usually leaves it outside my front door or, at worst, with the security guards on the gate (as per my instructions) but no, he chose to leave me a dreaded yellow slip and take my box away. Friday, there was nothing else for it but to brave the huge queue in the local post office to rescue my package.
After waiting 20 minutes I handed over my yellow slip to the clerk who then rummaged in a manual register. Alas, the postman had failed to enter my package into this registry and equally he had failed to put the reference number on the slip so they were unable to locate the package. I tried to look suitable unimpressed. They took a copy of the slip, promising to look for it when they had some free time and said they would call me.
From previous experience, I know that a promise from the Post Office to give you a call ranks right alongside “the cheque’s in the post”. Having heard nothing from them, on Monday I went on-line and got the tracking number from my Amazon account before re-tracing my steps to find an even longer queue.
When it was eventually my turn, I explained what had happened and this time the clerk managed to locate my tracking number on the computer system, but to no avail. The whole process rests or falls on the correct manual entry being made in the registry. This time I stood firm. I said the delivery contained Xmas presents (I didn’t mention they were for me) and I wasn’t leaving until I got them. You could hear the collective groan in the very long queue behind. I apologised but said it was unfair to inconvenience me simply because one of their colleagues had not followed their own procedures.
After my bold stand, none other than the Post Office manager was dispatched to look for the parcel. Lo and behold, he was back within 15 minutes barely managing to hold a rather heavy and sizeable box – a result.