Orange hell

Having been away for over a month, it was good to have a few days on my own to tackle the inevitable pile of work, including housework, which had built up during our absence. It was all going splendidly. I’d invoiced everyone; cleared the administrative backlog; I had washed, ironed and put away all our holiday clothes; I’d cleaned and vacuumed; and, was starting to feel all was well in my world, until the internet went down.

It was 22:00 so I rebooted and got the internet back but the WiFi didn’t work, at all. Hoping matters would resolve themselves overnight, I went to bed. Sadly, there was no change the following morning. I have Orange Pro which promises to sort out any problems within 24 hours. I rang my local techies whose help desk number I’d gotten while we were having the WiFi service extended (at great expense) and left a message on their answer phone. Not a good sign. As I was still within my three-month guarantee period, I also rang the installers, who are yet another branch of Orange.

Unfortunately, while the installers were very helpful, they didn’t have any technicians available until Monday. However, they were going to contact the local techies to try to organise something for either this afternoon or, at worst, tomorrow morning! This saved me from going through the Orange system where the likelihood of speaking to another human being is under 10% I promised not to leave the premises.

I was just grateful that I didn’t have to cope with my beloved who goes apocalyptic when the WiFi goes down. It fortunately doesn’t happen too often and I always have to deal with the fall out.

I have learnt that the best way to deal with these situations is plenty of deep breathing to maintain my cool. I work on the basis they’re more likely to help the polite ones rather than angry customers. I could be wrong, but that’s what I’d do. Meanwhile, what’s a girl to do without any internet?

Of course, I’d already tackled all the obvious jobs and it was now way too hot to think about cleaning out the cupboards on the terrace, or indeed cleaning the terrace or the windows. Jobs best saved for when the mercury dips well below 30C. I couldn’t even catch up on the television programmes I’d missed while away, or watch current programmes, because our service is delivered – yes, you’ve guessed it – via the internet.

I looked on my very long list of “to do” jobs and they either all required the internet or it was far too hot to undertake them. I didn’t even have a good book to read, though I suppose I could continue cataloguing my ever-growing collection of cookery books. In the end I decide to catch up with an old friend and then have lunch. I had intended to go food shopping this morning so it was slim pickins’ but I manage to pull together a salad.

During lunch, the help desk rings to say a technician will be with me this afternoon. I break out the bunting. After lunch I go into the office and once more reboot the WiFi, more in hope than expectation, and it works. Hurrah, I’m back in the land of the living. The technician who was going to visit rings to say he’ll monitor my line from afar and visit if there are any further problems. He confirms there was an issue with the WiFi for the whole town from last night, but it has now been resolved. Well, that’s a relief. My Orange hell was nowhere near as bad as anticipated and I had used the down time wisely.

11 thoughts on “Orange hell

    1. That’s very true! I am 100% Orange. No good mixing and matching as the different providers just blame one another.


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