My ongoing Fibre saga

Cue party hats and balloons! It’s been a long and tortuous process with many a false start but finally, yes finally, we received confirmation that Fibre was available in the Domaine.

Overcome with excitement, we made an appointment at our local Cap 3000 Orange shop and found a(nother) very helpful assistant. In only two hours, we had our new iPhones, a new contract and an appointment for Fibre to be connected. We were happy bunnies!

We’d chosen the first available date for the installation, Good Friday – not a Bank Holiday in France. We’d opted for the 08:00 – 11:00 am slot. Not that we were expecting anyone at 08:00, we knew the engineer would have to deal with any emergencies first, and assumed he’d arrive around 11:00.

I’d already confirmed the appointment, twice, but started to get twitchy as 11:00 approached and passed. I received a call from Orange Ground Control, our technician would be with us shortly. However, they were unable to define how long was « shortly ». Evidently, our lone technician was having a particularly taxing morning but would be with us soon.

Just before midday he rang to say he’d be with us after lunch ie at 14:00. He arrived on the dot of 14:00 and ferreted around in the cupboard on our communal landing to feed through the fibre cable to the office. It was relatively easy to feed the cable through to the entrance hall but no further. No, that’s not true. It would go further but it wouldn’t go to our chosen destination. I even had him try it in reverse ie from the office out, but to no avail. He left us empty handed and Fibreless.

Of course, we had hoped Orange might send us the engineer who had fitted our WiFi extenders, but no, it wasn’t him. Instead, this one kept telling us that he didn’t know how to connect them up to the Fibre service. Not particularly auspicious as I’d advised about the extenders and even named the technician who’d fitted them when we’d made the appointment. I then had the job of explaining to Orange Ground Control why Fibre had failed us.

Luckily, I still had another trick up my sleeve. I contacted the business branch of Orange responsible for fitting the WiFi extenders and explained my dilemma in detail. An inspection visit was booked and within what seemed like next to no time this engineer had correctly identified the problem and come up with two solutions. It appeared that our electician, as a short cut, had run the telephone line through the same channel as the electricity cable, an ill-advised move. Although it was possible to feed the Fibre cable through the same conduit, the presence of the electric current would probably interfere with the Fibre service, meaning it would be a sub-optimal solution.

The alternative, and naturally more expensive one, relied upon the Fibre and Liveboxes, plus another extender, sitting discretely behind the storage in the entrance hall, feeding left and right to my existing extenders. This solution has the added advantage of giving me WiFi throughout the entire apartment and Orange TV and CANAL Plus to both televisions. It was a win-win all round!