“I Don’t Like Mondays” is an old song by Irish band The Boomtown Rats about the 1979 Cleveland Elementary School shooting in San Diego. My Monday wasn’t bad enough to take such measures though I’m just going to vent a bit here and then I know I’ll feel much better.
I don’t mind Mondays usually but the one last week started badly and just got worse. We had a flight back from Barcelona and wanted to get to the airport early as my beloved had received an email from BA advising the flight had been cancelled. However, checking the airport site, all seemed well but, just to be on the safe side, we wanted to be timely.
We woke at 04:00am, an ungodly hour at the best of times, and drove swiftly to the airport using Google maps on my iPad. The hire car office wasn’t open, so we dropped off the keys and the duly annotated booking paperwork in the letterbox provided and proceeded to departures where all hell appeared to have broken loose.
Our airline uses DIY labeling and printing of boarding passes. We managed to navigate the tortuous procedure but others were not so fortunate. We were soon thankfully seated eating breakfast in the lounge. We could only assume that the email had been some sort of computer glitch at BA. They’ve had a few of those recently. As we boarded the bus for the plane I reached into my bag for my iPhone to put it on “flight mode.” It wasn’t there!
I visualised what I’d done with it after I’d last used it and could clearly see myself switching off the Google route nap and putting it into its pocket in my bag. I also recalled hearing a metallic clang as I got out of the car but, at the time, had dismissed it as the seat belt springing back into place. It probably wasn’t. It was more likely my phone falling from my bag and into the well of the passenger seat. I tried ringing the hire car company while on the bus but the office was still closed.
I contacted the company as soon as we landed, after successfully navigating their answering system. Press the wrong button at your peril! I was advised by the call centre that they’d email the hire car office in the airport and get back to me shortly. Two calls later in the day and I’d been twice advised that the procedure was to get back in touch with the customer within the hour.
It was now well past any deadline so I decided to cancel my phone which you can only do on-line but there was a problem with the system and, despite my best efforts, nothing happened. I tried ringing Orange which has an automatic answering system whose main goal is to prevent you talking to any humans and I was quickly going round and round in circles, orange ones.
My beloved sensing I was on the edge of a precipice kindly suggested dinner out. A large glass of chilled rose, a generous salad and I was feeling much better. Still no word from the hire car company but my beloved had received confirmation of my line cancellation. An early night followed as we were off to Amsterdam the following morning. I decided to email the hire car company in my very best Spanish. Twice. Still no reply.
My phone is insured so I can get a replacement but I need the hire car company to confirm they can’t find it. Given that I know where I misplaced it, if they can’t find it, has it been stolen? In which case, I’ll need to contact the Spanish police, report the theft and get a reference number for it.
Finally, today I sent an email of complaint to Avis HQ and received an automated response – progress. I have peered into my crystal ball and I foresee a possibly frustrating trip to the Orange shop. Start praying for me now!