Fibre Frustration

In our town we live just about as far as you can get from the Orange internet connection consequently our unlimited broadband service has its limitations. For example, when we watch television over the internet it uses most of our available capacity so the laptops and iPads grind exceedingly slow, if at all.

In addition, I believe I may have mentioned that our WiFi service, thanks to our reinforced concrete walls, barely extends beyond the office. Two, recently fitted, very expensive, top-of-the-range, all singing all dancing extenders mean we now have greater coverage but not, of course, if we’re also watching the television.

We have patiently been waiting the arrival of the panacea for all our internet woes – FIBRE. Again, we seem to be the last people scheduled to get it in our town. Everyone else we know has got it. There was a brief flurry of excitement before Christmas, when a notice from Orange on the front door of the building announced the arrival of FIBRE and advising the work would be completed in a few days. Hallelujah!

Quicker than a rat up a drainpipe, I’d booked us an appointment with the Orange Pro advisor at the Cap 3000 shopping centre. We could barely contain our excitement – I know we need to get out more!

Our hopes were cruelly dashed. Yes, there is now a FIBRE connection to our building but it’ll be another six months until we can finally access the service. It appears that they first have to negotiate with the other internet providers to the building and connect them.

What’s the point in being Orange throughout, if everyone else then gets preference? No one could provide a satisfactory response to my question. Maybe they thought I was being rhetorical?

To make matters worse, Orange keep rubbing salt into the wound by emailing us weekly telling us FIBRE will soon be with us. Sadly, just not soon enough!